Shipping & Returns

Standard shipping typically takes up to 15 business days to ensure your precious items are handled with the utmost care. For our stunning necklaces and bracelets, which deserve extra attention, the delivery time extends to 21 business days. This allows us to provide the specialized handling and care they require. Custom or special orders may take a bit longer to process, but rest assured, the wait is worth it for a piece that’s uniquely yours.

We are delighted to offer free shipping on all orders! No hidden fees, just straightforward, complimentary delivery to ensure your precious jewellery reaches you safely and efficiently. Shop with confidence knowing that shipping is on us.

Absolutely! Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor your order's status in real-time. Our tracking system provides updates on your order's location and estimated delivery date, ensuring you stay informed throughout the delivery process.

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your diamond jewellery within 15 days of receiving it. The item must be in its original condition, unused, and in the original packaging. We cannot process exchanges or returns on items that have been customized, worn, used, altered, or damaged. Please contact our customer service team to initiate a return and receive a return authorization.

Once we receive your returned item and inspect it, we will process your refund. The refund will be issued to your bank account. You will receive a confirmation email once your refund has been processed. Please ensure the account details match the name on the billing.

If your package is delayed or appears to be lost, please contact our customer service team immediately. We will work with our logistics partners to resolve the issue promptly. In cases of lost packages, we will either resend your order or provide a full refund, ensuring you receive your jewellery or are compensated appropriately.

Your diamond jewellery will be carefully packaged in a luxurious, secure box to ensure it arrives in perfect condition. We use discreet outer packaging to protect your privacy. Additionally, each package includes a certificate of authenticity and a care guide to help you maintain the beauty of your jewellery.